account manager

About Primitive 

At Primitive, we build brands, websites, and digital experiences that drive unmatched results for our clients. We’re looking for an Account Manager who is equal parts relationship builder, communicator, and organizer - someone who thrives on bringing clarity to complex projects and supporting clients with care and excellence.

Who You Are 

You’re a natural connector who values trust, organization, and collaboration. You’re confident communicating with clients and internal teams, and you take pride in keeping projects moving forward smoothly. You know how to listen, anticipate needs, and make sure every client feels seen, supported, and informed.

You’re still growing your leadership experience, but you’re eager to learn, contribute, and take ownership of day-to-day client success.

Reports to: Lead Account Manager

Team: Client Services

What You'll Do

Build Relationships & Serve Clients

Take ownership of your accounts — you’ll steer the ship for your clients, ensuring progress, clarity, and results while collaborating closely with fellow Account Managers and Client Strategists.

• Serve as the primary point of contact for assigned clients, ensuring communication is clear, timely, and professional.
  
  
• Help facilitate client meetings and document action items, decisions, and next steps.
  
  
• Build trust through reliability, responsiveness, and follow-through.
  
  
• Contribute to a positive, seamless client experience that reflects Primitive’s values.

Drive Operational Efficiency

• Collaborate with Project Managers to keep deliverables, priorities, and timelines organized.
  
  
• Maintain accurate dashboards, project updates, and communication logs.
  
  
• Gather, summarize, and share client feedback with internal teams quickly and clearly.
  
  
• Participate in internal planning sessions to support workload and scope management.
  
  
• Ensure accountability and clarity across cross-functional teams.

Deliver Outcomes That Matter

• Partner with internal teams to ensure deliverables are completed on time and meet client expectations.
  
  
• Support renewal, reporting, and billing accuracy through clear documentation and coordination.
  
  
• Anticipate potential issues, flag blockers, and contribute to solutions.
  
  
• Maintain awareness of client goals and ensure deliverables align with those objectives.

What Success Looks Like

• Clients consistently report a positive, professional, and responsive experience.

• Projects run smoothly — on time, on budget, and with clear communication.

• Client feedback and satisfaction remain strong across assigned accounts

• Account Managers collaborate effectively across teams, embodying care, clarity, and consistency.

What You Bring

• 1–3 years of experience in marketing, account management, communications, or related fields (internship experience counts!).
  
  
• Excellent written and verbal communication skills.
  
  
• Strong organizational habits and attention to detail.
  
  
• A positive attitude and desire to learn.
  
  
• Comfort with digital tools (ClickUp, Slack, Google Workspace, HubSpot a plus).
  
  

Why You’ll Love Working With Primitive

• A people-first culture rooted in collaboration, curiosity, and creative excellence.
  
  
• Opportunities for growth and mentorship from experienced client leaders.
  
  
• Work from home or in our office in the heart of Lubbock, TX.
  
  
• A team that genuinely values both the work and the people doing it.

How to Apply

If you’re ready to start or develop your career in account management and grow alongside a team that’s passionate about purpose-driven work, we’d love to meet you.

Apply below with your résumé and a short note about why you’d be a great fit for this role.