senior account manager

About Primitive 

At Primitive, we build brands, websites, and digital experiences that drive unmatched results for our clients. We’re looking for an Account Manager who is equal parts relationship builder, operational champion, and strategic communicator to join our team.

Who You Are 

You’re a natural connector who thrives on building trust and fostering relationships. You love bringing clarity to complexity, anticipating needs before they arise, and ensuring projects move seamlessly from start to finish. Details matter to you – because you know excellence lives there.

Reports to: Lead Account Manager

Team: Client Services

What You'll Do

Genuine Partners

Build Relationships & Serve Clients

• Serve as the primary point of contact for clients and the internal team from Discovery Workshops to Projects to Ongoing Retainers.
  
  
• Lead communication across email, Slack, meetings, and daily updates with responsiveness, reliability, and professionalism.
  
  
• Build trust by managing expectations and delivering consistently.
  
  
• Create a seamless, positive client experience through empathy and clarity.

Relentless Excellence

Drive Operational Efficiency

• Collaborate with Project Managers to manage project flow, priorities, deliverables, and approvals.
  
  
• Keep dashboards and timelines updated across accounts.
  
  
• Gather and share client feedback efficiently to reduce bottlenecks for creative and implementation teams.
  
  
• Prepare and lead internal and external meetings with clear agendas and follow-ups.
  
  
• Ensure accountability and task ownership across teams.

Unmatched Results

Deliver Outcomes That Matter

• Ensure deliverables are on time and priorities are completed or adjusted proactively.
  
  
• Support scope management, timeline adjustments, and retainer tracking in partnership with PMs.
  
  
• Anticipate potential issues and resolve client blockers before they escalate.
  
  
• Surface insights and feedback that empower Strategists and the team to optimize performance.

What Success Looks Like

• Strong client experience, communication, and retention

• High client satisfaction scores (NPS, feedback, testimonials)

• Timely responsiveness and operational follow-through

• Effective management of scopes, timelines, and renewals

• Seamless client onboarding and proactive issue resolution

• Positive peer and cross-functional feedback 

Traits We Value

✔️ Excellent communicator – clear, timely, and responsive across all channels
 ✔️ Detail-oriented – catching the small stuff before it becomes a big issue
 ✔️ Highly organized – keeping projects, meetings, and deadlines moving seamlessly
 ✔️ Client advocate – invested in understanding and delivering what each client truly needs
 ✔️ Active listener – hearing what’s said (and unsaid) to build trust
 ✔️ Calm under pressure – managing expectations and resolving issues with grace
 ✔️ Proactive coordinator – staying one step ahead to prevent fires before they start
 ✔️ Reliable and consistent – delivering dependable communication and follow-through every time

Why Primitive

At Primitive, you'll join a team that believes in doing work that matters with people who care deeply about each other and our clients. We're driven by excellence, creativity, and results – and we have fun along the way.

Ready to build brands and relationships that drive unmatched results? Apply today!